Application Support & Development Engineer - SQL Focus

We are delighted to be working with a great SaaS company who are looking to hire an Application Support and Development Engineer.

The Role

An exciting opportunity has arisen for an individual who can contribute to the development and support of our software.
There will be opportunities for application development in PL/SQL and Python and to contribute to the overall Development operations processes. Our platform is developed using an agile methodology and you will have tasks as part of the sprint cycles which are run using a Kanban framework.

As an integral member of the team you will work with the wider department to ensure we deliver an unrivalled solution for our customers, while reporting directly to the Support Team Leader.

Customer engagement is central to this role and you will have shared responsibility for managing customer expectations with regards to support based activities.

Key Responsibilities

Responsibility for managing and prioritise customer service requests through various means used to raise support requests.
Investigate, respond to and progress customer issues and queries to a successful conclusion
Develop software to connect customers own systems and 3rd party systems
Develop solutions in PL/SQL and Python
Develop tools, scripts and pipelines as required for the DevOps processes alongside the rest of the team from time to time
Conduct testing of the system during deployment phases, determining whether components and systems meet user requirements
Develop Training material
Lead training sessions for customers

Who are we looking for?

Suitable applicants will have:

· Advanced knowledge of SQL as a minimum

· Knowledge of MS Windows and MS Windows server / MS Excel

· Minimum of 4 GCSE’s ‘A*-C’ grades (or equivalent) including English, Maths, Science

· IT qualification or related subject

· Knowledge of working with task tracking systems and ticket systems would be useful

· Be self-motivated and able to work on own initiative and as part of a team, prioritising work based on demands of the department and own workload

· Good interpersonal and communication skills

It would be advantageous to have:

· Knowledge of Oracle and developing in PL/SQL

· Knowledge of programming in the Python programming language

For more information please contact Kirsty Giles at Pure Resourcing Solutions.

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