Temporary Customer Service Advisor

Pure are delighted to be supporting an incredibly successful and well-established organisation again this year, with the recruitment of temporary Customer Service Advisors to assist throughout their peak season. Working within a supportive and welcoming environment, you will be required to deliver an excellent service to their customers via telephone and email. The ideal individuals will have strong communication skills and previous customer service experience within a contact centre, retail or hospitality setting.

This would suit somebody seeking immediate employment, including students who are looking for spring/summer work. There are weekly intakes of new staff and these assignments are ongoing, often lasting until July/August.

4 or 5 days per week available - flexibility on working hours (between the hours of 9am & 6pm).

*Ideally, you will be able to work one weekend day, with a day off in the week to compensate.

Duties Required:

• To consistently deliver an outstanding level of customer service 
• To answer calls in a timely and professional manner
• Resolving customer queries via email
• Taking details of enquires & complaints
• Escalate any issues or complaints to your team manager where necessary
• Processing orders and taking payments
• Updating a CRM system with accuracy 
• Managing customer expectations on delivery information

Skills & Experience:

• Excellent communication skills, both verbal and written
• Previous customer service experience - contact centre, retail, hospitality etc
• Reliable and committed
• Ability to work well within a team

Additional Info:

• Free on-site parking
• Nearby bus routes
• Weekly pay
• Refer a friend benefits