Salary£25000 - £30000 per annum
We are currently working with a market leading business based in Colchester looking to bring on an experienced IT Senior Support Technician to join their service desk.


What is the role?

  • Provide a single point of contact for all stakeholders in relation to IT issues and incidents.
  • Provide exceptional standards of support to all customers and support a variety of products, services, and platforms
  • Give technical assistance with IT projects and be involved with the testing and deployment of new hardware and software
  • Supporting the development of more junior members on the service desk
  • Identify potential areas of improvement

What do you need?

  • Experience with Active Directory, Windows 10, Office 365
  • Experience with VOIP systems
  • Previous experience providing 2nd line support
  • Desire to improve systems and processes to benefit the business
  • Excellent written and verbal communication skills
  • Strong customer service skills

This is an excellent opportunity for someone with strong 2nd Line IT Support experience to join a forward thinking business that are determined to continue their growth within IT. With the opportunity to work from home and some excellent benefits this could be the next step in your career. Please contact Ryan at Pure for more information.

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