Technology Support Analyst

We are working with a market leading business looking to hire a Technical Support Analyst to work out of their Colchester office. With great benefits, you will have the opportunity to work within an exceptional team.
 
What is the role?
Delivering a high standard of service desk support and responsible for providing the first point of contact for technology issues, responding to incidents and requests reported to the Service Desk from a variety of means, phone, email and in person, requests and incidents, along with providing first line support which includes troubleshooting and resolving issues within their remit.
 
What do you need?

• In depth knowledge of Microsoft operating systems, Active Directory, IT security and hardware configuration and installation.
• Experience working with a busy enterprise IT service desk providing 1st/2nd line support
• Excellent analytical and problem solving skills.
• Excellent customer service experience.

 
For more information on this exciting IT position, please reach out to Ryan at Pure.