Senior IT Support Technician

We are very pleased to be working with an award winning Ipswich based business who are looking to bring on a Senior IT Support Technician to join their internal IT team. With a generous salary, great benefits and an excellent bonus scheme this is a great opportunity available for someone looking to take that next step within IT.
 
What is the role?

• Deliver a second line support function, handling escalated calls and cases from the first-line Service Desk or the Head of IT
• Work closely with the IT Support Technician and oversee workload to systematically resolve tickets and meet the requirements of the Service Desk
• Helping to manage and maintain positive relations between third parties, service providers and the business
• Administer and maintain system infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
• Troubleshoot and resolve complex issues in a methodical manner

 
What do you need?

• A strong desire and focus on continued improvements to the department and personally
• Excellent knowledge of Microsoft Windows Server 2016/2019
• Strong knowledge of Microsoft Exchange Server and Office 365
• Proven ability to work under pressure in a team with changing demands or priorities

If you are looking to join a business that is staff-centric, forward thinking and with huge opportunity for growth both individually and as a team then this may be the role you are looking for. Please reach out to Ryan at Pure for more details.