Senior IT Support Technician
Reference: BH-57957Salary£35000 - £40000 per annum
LocationIpswich
TermPerm
We are very pleased to be working with an award winning Ipswich based business who are looking to bring on a Senior IT Support Technician to join their internal IT team. With a generous salary, great benefits and an excellent bonus scheme this is a great opportunity available for someone looking to take that next step within IT.
What is the role?
What do you need?
What is the role?
- Deliver a second line support function, handling escalated calls and cases from the first-line Service Desk or the Head of IT
- Work closely with the IT Support Technician and oversee workload to systematically resolve tickets and meet the requirements of the Service Desk
- Helping to manage and maintain positive relations between third parties, service providers and the business
- Administer and maintain system infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
- Troubleshoot and resolve complex issues in a methodical manner
What do you need?
- A strong desire and focus on continued improvements to the department and personally
- Excellent knowledge of Microsoft Windows Server 2016/2019
- Strong knowledge of Microsoft Exchange Server and Office 365
- Proven ability to work under pressure in a team with changing demands or priorities