Senior IT Support TechnicianReference: BH-57957
What is the role?
- Deliver a second line support function, handling escalated calls and cases from the first-line Service Desk or the Head of IT
- Work closely with the IT Support Technician and oversee workload to systematically resolve tickets and meet the requirements of the Service Desk
- Helping to manage and maintain positive relations between third parties, service providers and the business
- Administer and maintain system infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
- Troubleshoot and resolve complex issues in a methodical manner
What do you need?
- A strong desire and focus on continued improvements to the department and personally
- Excellent knowledge of Microsoft Windows Server 2016/2019
- Strong knowledge of Microsoft Exchange Server and Office 365
- Proven ability to work under pressure in a team with changing demands or priorities