Sales Team Manager

Our client are looking for a confident and dedicated experienced Sales Manager to join their busy Sales team based in Southend On Sea.

Key Responsibilities:

• Coaching and developing staff using performance management tools to successfully meet and improve targets
• To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
• To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
• To support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
• To produce Management Information in relation to agent activity which will help identify any coaching and development needs required to assist agents to meet their KPIs.
• Complaint Handling 
• To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
• Deliver monthly 1:1’s

Key requirements

• 1-2 years Sales & Customer Service experience
• Contact Centre experience
• Management/team leading experience
• Excellent time management skills
• Flexible and adaptable 

Benefits

• Annual bonuses based on performance
• Team company bonuses