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Salary£30000 - £34000 per annum
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LocationRomford
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TermPerm
Our Client are looking for enthusiastic and experienced Sales Team Managers to join their busy offices in Romford.

You will be responsible for managing and leading a team of Sales Consultants where you will be required to optimise all sales opportunities presented to the department  maximising Consultant productivity, quality and customer service.

Key Responsibilities:

  • To coach and develop staff using performance management tools to successfully meet and improve upon key performance indicators and personal objectives.
  • To support, coach and develop members of your team to a level that enables the business to effectively succession plan.
  • To ensure you remain up to date with procedures/processes, products, new schemes and/or scheme changes and communicate these effectively to your team.
  • To support the recruitment process, acquire the most suitable calibre candidate for role, promoting an excellent brand image.
  • To produce Management Information 
  • To effectively communicate technical, client, customer, service and system related issues or staff related issues to your direct line manager providing recommendations for swift resolutions.
  • To handle complaints in line with our complaint handling process.
  • To monitor, record and effectively manage absence and time keeping issues in line with Company procedures.
  • To document and deliver monthly 1:1’s ensuring objectives are recorded and monitored, coaching plans are defined, monitored and documented providing an audit trail.
  • To always demonstrate a confident and positive attitude towards change.
  • To act with integrity, due care, skill, and diligence.
  • To be open and honest with our regulatory body.
  • To pay due regard to the interest of customers and treat them fairly.
Key Requirements:
  • At least 2-3 years Previous experience in managing a successful sales team
  • Strong leadership skills 
  • Proven track record of engaging with, motivating, and proactively managing a sales team
  • Understanding of Travel Insurance would be advantageous
  • Experience in performance management
  • Hands on approach
  • Excellent prioritising and multi-tasking skills
  • Experience of working in an FCA regulated environment
  • An understanding of Travel Insurance would be advantageous
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Laura Turner

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