Quality Assurance Administrator

Pure are supporting a successful financial services organisation based in central Ipswich, with the recruitment of a full time Administrator for their Quality Assurance Team. A welcoming and friendly environment, with opportunities for progression in the longer term. The successful individual will need to be bright, proactive and self-motivated, with the abiltiy to deliver exceptional customer service. 

The QA team are responsible for establishing and maintaining the journey of the customer. You will be working as part of a team that ensures the quality of calls and work being completed, is to the highest level of service and managing customer expectations. You will be giving feedback and training to the areas needing improvement. Support in reviewing processes and suggest improvements. 

Monday to Friday, 9am to 5:30pm
Office-based
Central Ipswich
 
Key Skills Required:

• Experience in giving feedback through verbal and written communication.
• Knowledge of company standards.
• Attention to detail.
• Ability and confidence to communicated with different stakeholders within the business.

 Responsibilities:

• To complete checks on the level of service being provided, through telephone and written samples.
• Interact with employees to provide feedback to enhance the customer experience.
• Support in identifying trends and operational issues and suggest possible improvements.
• Support in developing quality assurance standards through data gathered.
• Identify and recommend improvements to current working practices within own team.

Benefits:

• Generous staff pension scheme.
• Group Income Protection Insurance, aiming to maintain some ongoing income for you if you become long term sick.
• 4 x salary death in service, to provide financial protection for your beneficiaries in the event of your death.
• Access to staff discounts and concessions on a variety of products, through being part of the Legal and General Group of companies.
• Staff share schemes.