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Salary£19050 - £19500 per annum
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LocationIpswich
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TermPerm
Pure are supporting a successful financial services organisation based in central Ipswich, with the recruitment of a full time Administrator for their Operations department. A welcoming and friendly environment, with opportunities for progression in the longer term. The successful individual will need to be bright, proactive and self-motivated, with the abiltiy to deliver exceptional customer service. 

Monday to Friday, 09:00 - 17:30
£19,050 - £19,500 DOE
Hybrid working available, after 6 month probation period


Main Responsibilities:
  • To undertake day to day activities within the operations team to meet customer requirements and achieve required targets and objectives.
  • To maintain and develop contact with internal and external customers, by both telephone and email - to include solicitors, valuers, tenants, investors and financial advisers to ensure accurate communication of information.
  • To ensure a high level of quality and accuracy is maintained, delivering excellent service to all customers.
  • To interact with customers and third party enquiries, in a professional, fair and consistent manner via both telephone and/or in writing.
  • Understand and adhere to all relevant controls, such as internal risk controls, data protection, money laundering and ensure compliance of all regulatory, business and legal requirements.
  • Identify and recommend improvements to current working practices within own team.
  • To consistently promote the company’s policy on treating customers fairly.
Experience Required:

The successful candidate will have strong accuracy and attention to detail with regards to their work as well as the ability to work well within a team environment and cope with repetitive tasks.

A clear understanding of Microsoft packages is a must, as is the ability to multi-task, organise and prioritise work load and manage time effectively. Other desirable attributes include experience of working within office, customer service or a financial setting previously, as well as strong verbal and written communication skills.

Benefits:
  • Generous staff pension, helping you plan ahead for your own retirement
  • Group Income Protection Insurance, aiming to maintain some ongoing income for you if you become long term sick
  • 4 x salary death in service, to provide financial protection for your beneficiaries in the event of your death
  • Access to staff discounts and concessions on a variety of products, through being part of the Legal and General Group of companies
  • Staff share schemes
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Laurie Smith

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