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Salary£40000 - £45000 per annum
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LocationNorwich
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TermPerm
Key Account Manager, South of Norwich, £40-£45k

A fantastic opportunity has arisen for an experienced Key Account Manager for our client who is a world leader within the engineering and marine industry. As Key Account Manager, you will be accountable for undertaking extensive international marketing visits to our clients, prospects and enquirers and to maintain excellent relationships with all clients to ensure maximum market share and profitability, whilst ensuring the promotion of the company’s values and behaviours

Main Accountabilities
  • Accountable for maintaining excellent business relationships with all customers to ensure maximum market share and profitability, which will include compiling and working to a customer focus plan in line with the global strategy
  • The candidate will be accountable for undertaking extensive international marketing visits to our customers, prospects and enquirers and responsible for customer relationship development, management and claim resolution, therefore excellent pre trip preparation and planning is essential. In addition, you will assist organic growth within the business by increasing client based expansion
  • Provide support to assist with budgeting and forecasting as well as maintaining a good understanding of the current market potential and provide detailed performance management feedback to the team
  • You will be expected to provide impeccable customer service to our clients and contribute to the development of strategic plans with our clients
  • Responsible for any initial market led regional expansion research, compilation of business cases, supporting where required with any new base setups and leading the marketing of any new venture with our customer network
  • Responsible with gaining all tenders that are on offer in the business sector and support the commercial aspects and consult in the bid/no bid process. Be informed of bid statuses but be responsible for post bid follow up with clients
  • Responsible for ensure all clients are working to a signed and agreed STS Agreement and be point of contact for T&C negotiations
  • You will be expected to host, where required, any corporate events, support with organisation and management as well as being prepared to present at any relevant industry forums to help promote the company
  • Be consulted about internal and external audits
  • Be consulted with on producing and updating company presentations, brochures and handouts and management of giveaways
  • Consult with the Marine Assurance team in matters relating to reactive and active monitoring where necessary
  • Support the Quality Assurance Team with new processes and procedures and consult on continual improvement opportunities
  • Support the Delivery team where necessary with operational coordination, enquiries and debt chasing
Other tasks
  • Ensure a general understanding of other areas of the FC business
  • Ability to travel globally
  • Ensure compliance with company SHEQ policies and procedures
  • Undertake any other duties of a reasonable nature as required 
Qualifications, Behaviours and Experience
  • Be personally energetic, dynamic, positive, and enthusiastic and possess the ability to think laterally and act through reasoned decision making
  • Natural ability to build rapport through close customer management and confident to sell the full scope of supply of the company, which will include face to face customer business meetings and presenting at industry forums
  • Ability to adapt to change in the business
  • Strong managerial capability
  • Operational and logistical focus
  • Excellent commercial awareness and understanding
  • Exceptional customer service
  • Ability to handle high pressure, intense situations and handle them calmly
  • Strong knowledge of offshore oil and gas market
  • Excellent reporting to the Senior Management
  • Excellent written and verbal communications
  • Leadership and team building qualities and excellent inter personal skills
  • Business acumen
  • Ability to work under own initiative and adapt to changing situations
 
If you have the right skills and experience and would like to be considered for the position, please send your updated CV to Andrea.west@prs.uk.com
 
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