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Salary£20000 - £24000 per annum
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LocationWymondham
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TermPerm
IT Support Technician
Norfolk
Permanent
Circa £24,000

I am currently supporting a large public sector organisation who are currently reshaping their whole IT function with the view to offer rapid response as well as excellent customer service. 

A vacancy exists for a IT Support Technician to work in the Communications and Information Systems Support team. 

This person will ensure that high quality technology support is provided to all internal staff and external customers. This person will also provide a high level of technical skill across the wide range of services deployed within the organisations infrastructure.

The IT Support Technician is responsible to the IT Services Manager and will work to support the successful day to day operation of the IT support service desk and undertake infrastructure maintenance.

Responsibilities: 
  • Ensure the efficient and reliable operation of the IT services infrastructure within the business through proactive planning and skill development and ensuring high levels of communications and documentation of activities
  • To meet weekly with the IT Services Manager, drawing attention to operational issues relating to the facilities to ensure appropriate support to users. Identify and detailing plans for resolution any areas with recurring problems and reporting on progress/difficulties with ongoing projects and tasks
  • To ensure that all work is accurately logged in the help desk application by users and support team
  • To ensure the inventory of IT equipment and resources is maintained


The successful Candidate will hold the below experinece: 
  • Be able to demonstrate a track record of proactive behaviour, delivery to deadlines and providing consistently excellent customer service
  • Demonstrate an understanding of the wider context in which support teams operate, see problems from the users’ perspective and adapt responses accordingly
  • Have strong planning and organisational skills
  • Be able to multi-task and work under pressure
  • Be flexible and resilient in managing and executing their daily responsibilities

For more information please contact Henry Dawson at Pure Resourcing Solutions, or click apply. A full job spec is available.
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