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Salary£25000 - £30000 per annum
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LocationWitham
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TermPerm
I'm currently supporting an established, family owned FMCG business based in Witham who are looking to expand their team and bring onboard an experienced IT Support Technician. Reporting directly into the Systems Manager you should be a versatile individual interested in both BAU and Project work. You will need excellent communication skills and be keen to learn, in return you will have the opportunity to really make this role your own and develop this position within the business.
 
Key Tasks:
 
  • In house support to the 100+ user base for the software, hardware, and services in use
  • To manage assets and IT requests and an efficient and friendly manner
  • Own and resolve user requests through resolution, escalation, delegation, or education
  • Monitor user requests for satisfaction, investigating trends and opportunities
  • To provide software supportdevelopment, becoming an ambassador for systemsservices
  • Own and resolve network issues through resolution, escalation, delegation, or education
  • To administer network device patching/routing
  • To aid the 3rd part IT support company in their work as an on-site technician
 
Essential Experience:
 
  • Confident with MS office productivity tools (M365, Teams)
  • Network topologies
  • Experience within a technical support role
  • Experience with or interest in learning SQL and VBA
  • Hardware support experience
  • Passionate for high levels of customer service leading to customer respect and trust
  • Excellent organisational and communication skills
 
For further information please contact Jenny Saban in our Cambridge office.
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