icon-pound
Salary£25000 - £30000 per annum
icon-map-pin
LocationNorwich
icon-clock
TermPerm
We are working with a fantastic client on the outskirts of Norwich, a business that is commited to the long term, providing fantastic careers to their employees. They are looking for IT Support Engineer with a can-do attitude that have good time management, prioritisation & organisational skills.


Role Responsibilities:
  • Responding to all calls from customers and ensuring these are answered, fixed or logged within agreed service levels.
  • Providing regular updates of status on service availability and open incidents.
  • Providing 1st and 2nd line support throughout the full lifecycle of all incidents and requests. Escalating when appropriate and ensuring the customer is kept up to date with progress.
  • Build and installing computer hardware, software and peripherals in accordance with agreed service levels.
  • Monitoring IT services.
  • Managing New Starters and Leaver requests.
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Liaise and work closely with the IT department to ensure quality and delivery of service.
  • Partake in continual personal and professional development to stay up to date with technology.
Rewards:
  • Market competitive salaries.
  • Company pension scheme to help you plan for your future.
  • Life assurance.
  • A subscription to our company benefits and discount scheme.

Hybrid working available after the completion of training.

If you'd like to learn more or think this positions for you please press APPLY or contact Jake Leslie @ Pure Resourcing Solutions
Jake Leslie photo

Talk to a consultant

Jake Leslie

Technology team

Send me alerts for IT Support jobs Create alert