IT Support Analyst

We are working with a global business based in Bury St Edmunds who are looking for an IT Support Analyst to join the team. You will be providing 2nd and 3rd line support whilst being an escalation point for 1st line support. Alongside the support aspect of the role, you will have the opportunity to work within a variety of projects ranging from till systems to migrating servers.
 
What is the job?

• Participate in support rota and provide telephone and email support to end users during busy periods, aiming to provide a first time fix to all callers within agreed SLA’s.
• Carry out analysis and document business/user requirements for new requests.
• Develop support skills in telephony/network/desktop/server technologies and cloud hosted services.
• Assist in support of core services to include Microsoft Dynamics Navision, Ecommerce, EPOS, Azure, SQL, JET Reporting, Power BI, WAN, WLAN, LAN, Server, Desktop, Mobile Devices including apple device such as Smartphones and Tablets.
• Assist the IT Support Manager/Director with project related tasks.
• Participate in out of hours support rota.

 
What do you need?

• Strong experience with office 365, Azure, Server OS 2003 – 2019, SQL Server, Ecommerce platforms, Web service integration
• Excellent customer service skills
• Ability to build relationships quickly and must be comfortable communicating at all levels
• Exposure to project planning/co-ordination.

Working in a global team you have the opportunity for pre-planned international travel, continued training and development and remote working is also available following your settling in period. You will be working within a great team who have some great technical ability so the option to share and grow your technical skillset is abundant. If you have the relevant experience and are looking for a new position then contact Ryan at Pure to discuss how this opportunity may be right for you!