IT Service Desk Analyst

We are currently working with a market leading business based near Stowmarket who are looking to recruit and IT Service Desk Analyst.
 
What is the job?

• Maintaining the high standards required for internal service levels.
• Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
• Proactively manage communication for all Incident/Request statuses through to resolution.
• Complete the setup of new starters, role changes & leavers.

 
What do you need?

• Experience supporting Microsoft operating systems, Active Directory and Exchange.
• Experience working within an IT service desk / IT Support environment.
• Excellent verbal skills in person, phone or virtual meetings.
• Excellent written communications.

 
This really is an excellent opportunity to work within a great business and a technical team who offer hybrid flexible working and a whole host of impressive benefits. For more information reach out to Ryan at Pure