Inbound Call Handler

Pure are pleased to be working with a well established and growing financial services firm based in Essex, who are currently recruiting for an Inbound Call Consultant to join their specialist service team.

Working Pattern: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon

Main Purpose of role: To be the first point of contact for inbound calls, identifying reasons for customer calls and dealing with all calls accordingly. This position reports into a Team Leader.


Main Duties:

• To be the initial point of contact for inbound telephone calls
• To be able to take payments from customers over the telephone.
• To set up direct debits with customer over the phone
• To transfer customer to relevant internal teams when required.
• To identify, respond and log complaints and escalate when required.
• Always ensuring that customer needs are met in good timescale.
• Strong adherence to regulatory requirements and the company’s internal policies and procedures
• To be clear in all dealings with customer & third parties
• Other duties to be discussed upon full role brief.

 

Skills & Experience Required:

• Excellent professional telephone manner
• 1-2 years Inbound call experience or similar experience within financial services sector
• Excellent ability to listen & empathise with customers.
• To identify and understand information provided by customer.
• Work well as part of a team.
• Adaptable & flexible working approach
• Excellent organisational & time management skills.
• Strong knowledge of Microsoft office including Excel & Word

If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.