Inbound Call Handler

A financial services company based in Essex are currently recruiting for an Inbound Call Handler to join their specialist service team.

Working Pattern: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon

Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.

Skills & Experience Required:

• Excellent telephone manner
• Excellent ability to listen & empathise
• Interpret and respond clearly and effectively
• Work well as part of a team
• Excellent organisational skills
• Strong knowledge of Microsoft office including Excel & Word
• Previous experience in financial services will be highly beneficial

Key Duties:

• To provide an initial point of contact for inbound telephone calls
• To take payments for customers over the telephone
• To set up direct debits with customer over the phone
• To transfer customer to relevant internal teams or to take message/notes
• To identify, respond and log complaints and escalate when required
• Always ensuring that customer resolutions are met in set time frame
• Adherence to regulatory requirements and the company’s internals policies and procedures
• To be clear in all dealings with customer & third parties

 
If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.