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Salary£25000 - £28000 per annum
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LocationBrentwood
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TermPerm
A financial services company based in Essex are currently recruiting for an Inbound Call Handler to join their specialist service team.

Working Pattern: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon

Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.

Skills & Experience Required:
  • Excellent telephone manner
  • Excellent ability to listen & empathise
  • Interpret and respond clearly and effectively
  • Work well as part of a team
  • Excellent organisational skills
  • Strong knowledge of Microsoft office including Excel & Word
  • Previous experience in financial services will be highly beneficial
Key Duties:
  • To provide an initial point of contact for inbound telephone calls
  • To take payments for customers over the telephone
  • To set up direct debits with customer over the phone
  • To transfer customer to relevant internal teams or to take message/notes
  • To identify, respond and log complaints and escalate when required
  • Always ensuring that customer resolutions are met in set time frame
  • Adherence to regulatory requirements and the company’s internals policies and procedures
  • To be clear in all dealings with customer & third parties
 
If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.
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