Inbound Call Handler
Reference: BH-58839Salary£25000 - £28000 per annum
LocationBrentwood
TermPerm
A financial services company based in Essex are currently recruiting for an Inbound Call Handler to join their specialist service team.
Working Pattern: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon
Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.
Skills & Experience Required:
If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.
Working Pattern: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon
Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.
Skills & Experience Required:
- Excellent telephone manner
- Excellent ability to listen & empathise
- Interpret and respond clearly and effectively
- Work well as part of a team
- Excellent organisational skills
- Strong knowledge of Microsoft office including Excel & Word
- Previous experience in financial services will be highly beneficial
- To provide an initial point of contact for inbound telephone calls
- To take payments for customers over the telephone
- To set up direct debits with customer over the phone
- To transfer customer to relevant internal teams or to take message/notes
- To identify, respond and log complaints and escalate when required
- Always ensuring that customer resolutions are met in set time frame
- Adherence to regulatory requirements and the company’s internals policies and procedures
- To be clear in all dealings with customer & third parties
If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.