Salary£30000 - £35000 per annum
I'm currently supporting a fantastic Tech organisation based in St Ives who are looking to expand their established team due to company growth. We're looking for an experienced Field Service Engineer who can travel to sites across predominantly Cambridgeshire but occasionally further afield (you  to support a range of sites supporting a range of technologies listed below. 
Although technical experience is essential for this role, we are also looking for excellent communication and customer service skills to deal with points of contact at each site effectively. 

Key Tasks: 

  • Investigate, diagnose, and resolve technical issues, escalating appropriately to 3rd Line service desk or Infrastructure Engineers where necessary, whether working remotely or on site.
  • Provide end user and infrastructure support (remote and on-site) for desktop / notebook computers, mobile devices, Microsoft and Apple OS, applications, local services (antivirus, firewall, print spoolers, etc.), networking (LAN / WAN, IPV4, Gateways, DHCP, etc.), drive mapping, printers, uninterruptible power supplies (UPS) and 3rd party vendor repairs.
  • Travel to and from sites across the UK (some overnight stays possible).
  • Collect IT equipment from client sites and return to the St Ives Head office.
  • Deliver, install, and configure IT equipment at client sites.
  • Troubleshoot issues and seek to resolve promptly.
  • Provide basic training to users on how to use equipment and systems.
  • Be involved in system implementations and site deployments.
  • Complete basic CAT5 and CAT6 cabling repairs.

Essential Experience: 

  • Ability to use, support and implement MS office applications.
  • Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Hyper-V, Remote Desktop Services and Active Directory & Windows Operating Systems.
  • A general understanding of IT Networking: TCP/IP, WAN, LAN, WLAN.
  • Good knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals.
  • Ability to prioritise and multi-task efficiently.
  • Ability to proactively problem solve and identify solutions.
  • Basic understanding of GDPR principals.

For further information please contact Jenny Saban in our Cambridge office 
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Jenny Saban

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