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Salary£25000 - £35000 per annum
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LocationClacton-on-Sea
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TermPerm


Pure are delighted to be working with an established organisation in Clacton-on-Sea, to recruit a Customer Services Co-ordinator for their expanding team.

The successful candidate will be working within a busy customer support department ensuring the customer receives the highest possible levels of service.  

 

Full-time, Permanent

£25,000-£35,000 DOE

 

 

DUTIES AND KEY RESPONSIBILITIES:

 

  • Coordinate customer returns ensuring the clients core customer values are upheld.
  • Maintain and develop internal relationships to support departmental requirements.
  • Aid in developing KPI’s to identify departmental and business performance.
  • Keep customers appraised as to the status of return until case is closed.
 

GENERAL RESPONSIBILITIES:

 

  • Processing all stages of customer returns and customer evaluations
  • Accurate entry of data into CRM / ERP systems
  • Shipping RMAs and Evaluations
  • Gain a technical understanding of the organisation’s products
 

SKILLS & EXPERIENCE:

 

  • A good understanding of CRM and ERP packages.
  • Good working knowledge of Microsoft tools
  • Familiar with global shipping and associated requirements
  • High customer focus
  • Strong written and verbal communication skills
  • A general knowledge of electronics and computing
  • Working as a team
 

 

BENEFITS:

 
  • A competitive salary
  • 25 days annual leave, plus bank holidays
  • Quarterly Team building budget for nights out / lunches etc
  • A thorough induction programme, including a Pal being assigned to you to ensure you feel welcome and to check in on you during your probation.
  • Regular reviews and performance related pay (increases subject to business conditions)
  • Employee Assistance Programme
  • Wellbeing Program with Spa Medical
  • Company events such as a summer BBQ and Christmas party.
  • Annual company holiday (subject to business conditions)
  • Career progression
  • Training programmes
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Jade Halil

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