Customer Support Assistant

Pure are pleased to be working with a growing organisation based in Basildon who are seeking a Customer Support Assistant to join their growing division.
 
Main Duties: 

• Review logged calls and triage appropriately.
• Remotely resolve customer issues and escalate internally if a field engineer needs to be deployed.
• Gather and log information onto the system
• Manage customer expectations through clear and consistent communication
• Provide out of hours cover on a rota’s basis

 Key Requirements:

• Previous Customer Service experience within a similar environment 
• Computer literature 
• Good problem solver
• Be proficient with Microsoft Office applications and have knowledge of IT systems/portals 
• Excellent communication skills, able to communicate verbally
• Have excellent attention to detail and accuracy

 
With a competitive salary and a great team that offer support and progression this could be an excellent opportunity for someone to take the next step within their career. Reach out to Laura at Pure for more details.