Salary£23000 - £26000 per annum
Pure are pleased to be working for a growing organisation based in Basildon who are looking for a Customer Service Specialist to join their busy team.

Main Duties:
  • Being first point of contact for clients providing excellent customer service
  • Resolving all customer enquiries and needs of the clients
  • Manage the planning of service work,  engineer availability, work duration and client requirements and allocate work to contactors 
  • To ensure effective liaison with internal and external customers.
  • Manage customer requests for service via telephone, e-mail, letter, system generated, planned maintenance schedules, etc. 
  • Organise appointments 
  • To demonstrate the highest level of customer care and relationship management at all times
  • Keeping the database update
  • To quote and invoice directly and accurately to clients, dealing with any resulting follow-up visits or queries
  • Any other adhoc duties 
  • Previous experience in a Customer service coordination or planning role
  • Invoice and purchase order knowledge desirable 
  • Advanced IT skills (Word processing, Spreadsheets, MS Outlook, etc.)
  • Excellent communication skills 
  • Ability to work as part of a team to deliver excellent service

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