Salary£18500 - £23000 per annum
Customer Service Officer, £18.500 - £23,000 per annum, Norwich City Centre
Our client is a financial service brand based in Norwich who are looking for a Customer Service Officer providing digital administrative and excellent customer service support within an energetic team environment. Delivering a first class customer experience is at the heart of what they do and are always on the lookout for like-minded individuals who love to exceed customer expectations.
As Customer Service Officer you are the face of the organisation and have a crucial role to play, delivering a heartfelt service to customers daily. You will be working within their fabulous Norwich Store

The role in a nutshell…

  • Welcoming customers to the Store.
  • Helping customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
  • Resolving any queries customers may have
  • Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
  • Working with awesome colleagues across our Stores and offices so customers always have the right person to speak to when they need expert advice.
  • You’ll be an ambassador for the company brand, showcasing the amazing work they do and spreading the word through events both in store and in the local community.
To be successful you’ll need to bring…
  • Experience of working within a customer service environment and a passion for delivering an exceptional service to customers.
  • Insatiable curiosity as you ask questions and seek to offer the best solutions to their customers.
  • Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
  • A flexible and positive working approach to suit customer needs and business demands.
  • Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
  • A keen interest in all things digital with a desire to keep up to date with up and coming technology news.
Financial services experience would be ideal, but not essential… .
If you have the right energy, skills, and experience and would like to be considered for the position, please send your updated CV to Andrea.west@prs.uk.com
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