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Salary£19000 - £21000 per annum
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LocationIpswich
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TermPerm
Customer Service Advisor

Office and Home Working


Monday- Friday 08:30-5pm (Flexibility can be offered)

 

Pure are delighted to be supporting a national organisation in Ipswich with the recruitment of a Customer Service Advisor.

This role would suit someone who is passionate about offering great customer service, who enjoys working well in a team and someone who has a positive attitude.

 

Key Responsibilities:

  • Delivering high levels of customer service to maintain high customer retention
  • Respond to customer queries within 24 hours of receipt. Managing customer requirements and expectations with all queries being resolved in a timely and professional manner
  • Ensuring both internal and industry requirements are adhered to, including effective Complaint Handling Standards, Data Protection and other company policies and procedures
  • Use of multiple systems/online platforms to ensure all customer information is loaded in a timely way and kept up to date and accurate
  • Servicing customers in line with specific Service Level Agreements (SLA’s) (where appropriate)
  • Establish effective working partnerships with other departments and colleagues to maximise operational performance, challenging the status-quo when necessary
 

Skills and Experience:

  • Previous experience working in a customer orientated environment
  • Ability to take ownership and challenge where appropriate with a ‘one touch’ pro-active approach working to exceed customer expectations
  • Pro-active and well organised, able to manage a busy workload with competing and changing priorities
  • Ability to be flexible and adapt to change in a fast-paced environment
  • Demonstrates innovative thinking to create imaginative solutions
  • A team player who has the ability to build strong effective relationships with customers and stakeholders
  • Enthusiastic and motivated individual who is capable of dealing with a wide range of tasks
  • Excellent written and verbal communication skills with a calm and confident telephone manner
  • PC literate specifically in Microsoft Word, Excel, Outlook and PowerPoint
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