Customer Service AdvisorReference: BH-54126
Customer Service Advisor, Kings Lynn, £22,000 to £24,000k
Our client is a fantastic manufacturing business based in Kings Lynn. As part of the Customer Service team, you will speak to a wide range of customers over the phone every day (both inbound and outbound) and will look to not only answer their queries but provide them with the very best solution and service.
Main duties and responsibilities for the role:
Develop and maintain a close relationship with the customers assigned to your sales silo.
Providing dedicated support and assistance to your assigned Sales Account Manager.
Answer incoming calls and responding to customer requirements promptly.
Preparing customer quotations
Handle the processing of Orders within the time limits
To be considered for the role – you must have:
A great phone manner with the ability to create meaningful conversation.
Ability to show empathy whilst building rapport, listening, and reacting to the customer needs.
Someone who relishes in solving problems to find the best solution for the customer.
Experience required for the role:
- Competent Computer Skills – Outlook, Excel, Word, ERP & CRM Systems
- Proven success in previous Sales & Admin role
- Strong Phone handling Skills and active listening
- Excellent communication and presentation skills
- Attention to detail & Accuracy
A positive can-do attitude with the ability to have challenging conversations and overcome objections.
Our client is committed to ensuing its staff have a good work life balance and all staff will be working a 5-day week. The business operates between 8.00am and 17.00pm Monday to Friday Full time positions 45 Hours Per Week (including lunch breaks)
If you would like to be considered for this role, then please don’t hesitate to contact us at Pure Resourcing Solutions or send your CV to Andrea.West@prs.uk.om