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Salary£18500 per annum
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LocationColchester
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TermPerm
Pure are delighted to be supporting with the recruitment of a Customer Service Advisor, for a leading international organisation with a local office located in Colchester. The role is intended to provide and maintain a high quality service to their customers, ensuring an effective, efficient and seamless service. There are a number of vacancies due to workload demand.

Hybrid Working - A mixture of office and home-based

Key Responsibilities:
 
  • Handle Inbound calls
  • Handle all correspondence concerned with queries and action any edits or amendments, as requested
  • Accurately record all relevant information provided by the customer, ensuring that the required quality standards are maintained
  • Channel feedback from customers through to correct departments
  • Process customer requests quickly and accurately
  • Ensuring that customer claims are handled efficiently, through relevant systems.
  • Building strong working relationships with business teams, customers and your team
  • Respond to customer requests in a timely manner with high quality
Skills & Abilities:
  • Good communication skills with the ability to build strong relationships, with a wide range of stakeholders, internal departments and key contacts
  • Proficient skills in Excel, Word and Outlook are essential
  • Remain approachable under pressure
  • Knowledge and ability to use relevant internal systems
  • Act with integrity, tact and diplomacy
  • Work as part of a team
  • Ability to complete a variety of related tasks
  • Pro-actively solve problems
  • Excellent Customer Service skills
  • Good time management skills
  • Ability to be flexible within role
  • Excellent oral and written communication skills
For more information please contact Pure

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