Customer Service AdviserReference: BH-53892
Customer Service Advisor, Norwich, £20,000
Our client has a fantastic opportunity to work within a fun, buzzy customer service team in Norwich.
As part of the Customer Service team, you will speak to a wide range of customers over the phone every day (both inbound and outbound) and will look to not only answer their queries but provide them with the very best solution and service.
The roles would be ideal for a candidate with customer service, sales, or experience within a call centre, although training will be given for the right candidate.
To be considered for the role – you must have:
A great phone manner with the ability to create meaningful conversation.
Ability to show empathy whilst building rapport, listening, and reacting to the customer needs.
Someone who relishes in solving problems to find the best solution for the customer.
A positive can-do attitude with the ability to have challenging conversations and overcome objections.
Our client is committed to ensuing its staff have a good work life balance and all staff will be working a maximum 5-day week. The contact centre operates between 8.30am and 7.30pm Monday to Friday and 8.30am and 4.00pm on a Saturday. Full time positions 40 Hours Per Week
If you would like to be considered for this role, then please don’t hesitate to contact us at Pure Resourcing Solutions or send your CV to Andrea.West@prs.uk.om