Salary£18525 per annum
Pure are delighted to be supporting with the recruitment of a Customer Operations Advisor, for a leading international organisation with a local office located in Colchester. The role is intended to provide and maintain a high quality service to both internal and external customers, ensuring an effective, efficient and seamless service. There are a number of vacancies due to workload demand, with fixed term contracts of either 3 or 6 months available.

Full Time - FTC of either 3 or 6 Months, with the possibility of longer term employment
Hybrid Working - A mixture of office and home-based

Key Responsibilities:
  • Utilise relevant systems to resolve customer requests
  • Handle Inbound/Outbound calls
  • Handle all correspondence concerned with orders and action any edits or amendments, as requested
  • Accurately record all relevant information provided by internal and external customers, ensuring that the required quality standards are maintained
  • Channel feedback from customers through to correct departments
  • Process customer orders quickly and accurately
  • Responsibility for customer’s online access either directly or indirectly, by channelling queries to the appropriate department
  • Ensuring that customer claims are handled efficiently, through relevant systems.
  • Responsible for escalating queries or complaints to a Team Leader or Manager where appropriate
  • Building strong working relationships with business teams, customers and your team
  • Respond to customer requests in a timely manner with high quality
Skills & Abilities:
  • Good communication skills with the ability to build strong relationships, with a wide range of stakeholders, internal departments and key contacts
  • Proficient skills in Excel, Word and Outlook are essential
  • Remain approachable under pressure
  • Knowledge and ability to use relevant internal systems
  • Act with integrity, tact and diplomacy
  • Work as part of a team
  • Ability to complete a variety of related tasks
  • Pro-actively solve problems
  • Excellent Customer Service skills
  • Good time management skills
  • Ability to be flexible within role
  • Excellent oral and written communication skills
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Laurie Smith

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