Salary£18000 per annum
Pure are delighted to be recruiting for a Customer Care Advisor, on behalf of a successful organisation based in Woodbridge, Suffolk. Working as part of a customer care team to effectively answer and resolve customer enquiries, the successful individual will be personable, motivated and passionate about delivering exceptional customer service via telephone, email and social media platforms. This position involves daily communication with customers, company partners, web teams and suppliers. 

Monday to Friday, 09:00 - 17:30
Hybrid working available - a combination of home and office
Free parking on-site
Key Responsibilities:
  • Organised approach to dealing with enquiries and complaints, involving key stakeholders where required.
  • Using internal systems to log, track and update customer cases.
  • Answer calls, respond to emails and social media enquires.
  • Effective communication style – written and verbal with the ability to adapt to different channels.
  • Use knowledge of company products, policies and services to provide help and advice to customers.
  • Use knowledge of a loyalty club scheme, to answer queries and assist customers with renewing memberships and administration of replacing lost membership cards.
  • Monitoring social media for customer enquiries and responding appropriately where required.
  • Liaison with marketing and wider teams to source information and decisions, required to resolve issues effectively.
  • Escalation of key issues to more experienced or senior members of the team.
Candidate Profile & Experience:
  • A passion for customer service and ability to build rapport with others.
  • Flexible in approach and willing to adapt to changing business requirements.
  • Able to work independently and as a team.
  • Strong communication skills across multiple channels.
  • Effective listener.
  • Organised and structured in approach.
  • Hard working and committed with a positive outlook.
  • IT literate with the ability to learn and work with in house systems.
  • Microsoft Office – working knowledge to intermediate level
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Laurie Smith

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