icon-pound
Salary£29000 - £33000 per annum
icon-map-pin
LocationBrentwood
icon-clock
TermPerm
A financial services company based in Essex are currently recruiting for an experienced Complaints Handler to join their specialist service team.

Working Pattern: Hybrid working, 1 day in office. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon

Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.

Skills & Experience Required:
  • Strong understanding of dispute resolution
  • Strong understanding of treating customers with understanding & empathy
  • Ability to communicate with varied range of people internally & externally
  • Excellent organisational skills
  • Strong knowledge of Microsoft office including Excel & Word
  • Previous experience in financial services will be essential for this role
Key Duties:
  • Handling written and escalated telephone complaints
  • Maintaining appropriate records relating to all complaints activity
  • Acting with integrity, care and diligence, strong understanding of customer queries and to always treat them fairly
  • Always ensuring that customer resolutions are met in set time frame
  • Adherence to regulatory requirements and the company’s internals policies and procedures
  • To identify and log key customer queries & complaints
  • Maintain & develop relationships with both internal & external servicing teams
  • To be clear in all dealings with customer & third parties
 
If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.

Sorry, this job has been filled or is no longer available, by we are adding new jobs all the time. Go back to the homepage to start a new search or try one of the following to search for similar jobs:

James Robertson  photo

Talk to a consultant

James Robertson

Professional Office team

Send me alerts for Customer Services jobs in Essex Create alert