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Salary£29000 - £33000 per annum
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LocationBrentwood
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TermPerm
A financial services company based in Essex are currently recruiting for an experienced Complaints Handler to join their specialist service team.

Working Pattern: Hybrid working, 1 day in office. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon

Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.

Skills & Experience Required:
  • Strong understanding of dispute resolution
  • Strong understanding of treating customers with understanding & empathy
  • Ability to communicate with varied range of people internally & externally
  • Excellent organisational skills
  • Strong knowledge of Microsoft office including Excel & Word
  • Previous experience in financial services will be essential for this role
Key Duties:
  • Handling written and escalated telephone complaints
  • Maintaining appropriate records relating to all complaints activity
  • Acting with integrity, care and diligence, strong understanding of customer queries and to always treat them fairly
  • Always ensuring that customer resolutions are met in set time frame
  • Adherence to regulatory requirements and the company’s internals policies and procedures
  • To identify and log key customer queries & complaints
  • Maintain & develop relationships with both internal & external servicing teams
  • To be clear in all dealings with customer & third parties
 
If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.
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