Complaints Handler

A financial services company based in Essex are currently recruiting for an experienced Complaints Handler to join their specialist service team.

Working Pattern: Hybrid working, 1 day in office. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon

Main Purpose of role: To resolve written & verbal customer complaints promptly and respond to them in good time, resolving wider customer issues.

Skills & Experience Required:

• Strong understanding of dispute resolution
• Strong understanding of treating customers with understanding & empathy
• Ability to communicate with varied range of people internally & externally
• Excellent organisational skills
• Strong knowledge of Microsoft office including Excel & Word
• Previous experience in financial services will be essential for this role

Key Duties:

• Handling written and escalated telephone complaints
• Maintaining appropriate records relating to all complaints activity
• Acting with integrity, care and diligence, strong understanding of customer queries and to always treat them fairly
• Always ensuring that customer resolutions are met in set time frame
• Adherence to regulatory requirements and the company’s internals policies and procedures
• To identify and log key customer queries & complaints
• Maintain & develop relationships with both internal & external servicing teams
• To be clear in all dealings with customer & third parties

 
If you feel you have the right skills and experience for the role, please apply now via the link or contact Pure Resourcing Group in Chelmsford direct.