icon-pound
Salary£28000 - £30000 per annum
icon-map-pin
LocationBrentwood
icon-clock
TermPerm

Do you have expereince within Financial Services?

Are you customer/client focused?

A specialist financial services business based in the Brentwood area are currently recruiting for a Collections Consultant to join their specialist team of customer focused collections specialists.

Hybrid working 2 days in office, 9am to 5:30pm
Salary: Competitive with monthly bonus after probation period

Day to day duties and responsibilities will include:
Role Duties:
  • To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
  • Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
  • Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
  • To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
  • Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
  • Dealing with incoming calls and making outgoing call for collections area.
 Skills & Experience Required:
  • Ideally to have worked in similar collections role within Financial Services
  • Ability to listen, empathise, negotiate, and inspire confidence
  • Good communication skills, both verbal and written
  • Interpret and respond clearly and effectively
  • Time Management skills
  • Work as part of a team
If you’re highly interested in the role and have the relevant skills & experience please apply now!

Sorry, this job has been filled or is no longer available, by we are adding new jobs all the time. Go back to the homepage to start a new search or try one of the following to search for similar jobs:

James Robertson  photo

Talk to a consultant

James Robertson

Professional Office team

Send me alerts for Customer Services jobs in Essex Create alert