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Salary£28000 - £30000 per annum
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LocationBrentwood
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TermPerm

Do you have expereince within Financial Services?

Are you customer/client focused?

A specialist financial services business based in the Brentwood area are currently recruiting for a Collections Consultant to join their specialist team of customer focused collections specialists.

Hybrid working 2 days in office, 9am to 5:30pm
Salary: Competitive with monthly bonus after probation period

Day to day duties and responsibilities will include:
Role Duties:
  • To liaise with all customers including those up to date and in for the collection of outstanding mortgage and loan repayments.
  • Maintain a high quality of customer service through communication and negotiation, using appropriate methods and tools available to facilitate the rehabilitation of customer’s accounts.
  • Each customer is an individual with their own specific circumstances, the Collector will be a highly motivated individual who enjoys taking ownership and accountability when making business and customer orientated decisions whilst ensuring the Treating Customers Fairly principles are maintained.
  • To monitor term expired accounts monthly and where relevant refer through to senior management customer review group for further consideration of next steps
  • Work with customers to understand their financial circumstances and using this information to agree realistic and sustainable arrangements.
  • Dealing with incoming calls and making outgoing call for collections area.
 Skills & Experience Required:
  • Ideally to have worked in similar collections role within Financial Services
  • Ability to listen, empathise, negotiate, and inspire confidence
  • Good communication skills, both verbal and written
  • Interpret and respond clearly and effectively
  • Time Management skills
  • Work as part of a team
If you’re highly interested in the role and have the relevant skills & experience please apply now!
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James Robertson

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