Client Relations Administrator

Pure are supporting a successful financial services organisation based in central Ipswich, with the recruitment of a full time Administrator for their Client Relations Team. A welcoming and friendly environment, with opportunities for progression in the longer term. The successful individual will need to be bright, proactive and self-motivated, with the ability to deliver exceptional customer service. 

Monday to Friday, 09:00 - 17:30
£21,000 pa
Hybrid working available, after 6 month probation period

Main Responsibilities:

• Interact with customers via both telephone and in writing, politely and efficiently to build customer loyalty and enhance customer relations.
• Respond to customer enquiries via both telephone and/or in writing, ensuring that the enquiry is fully understood and provide information in order to satisfy customer needs.
• Undertake and perform a range of straight forward transactions associated with customers such that all transactions are made accurately and promptly.
• Complete customer based information and feedback (e.g. letters, paper files) such thAT customer records are complete and fully up to date.
• Generate standard correspondence relating to customer queries and ensure that these are dispatched to customers on time.
• Understand and apply all proves controls (eg. Money laundering, data protection) in order to ensure all activity in the role is fully compliant with requirements.
• Identify and recommend improvements to current working practices within own team.
• Responding to day to day compliance queries from the department.
• Undertake preliminary assessments of information, documents and requirements including sourcing information, technical inputs and other research.
• General administration tasks. 

Experience Required:

• Previous customer interaction experience within an office, retail or hospitality.
• Basic knowledge and understanding of industry and regulatory requirements. (Desirable)
• Basic systems navigation skills (including Microsoft packages).
• Able to communicate effectively both verbally and written.
• Good people and interpersonal skills to build up effective relationships at all levels internally and externally.
• Ability to plan own workload to meet business requirements and service level agreements.
• Ability to work well and keep calm under pressure.
• Ability to understand the needs of our customers and be focused around customer outcomes.  

Benefits:

• Generous staff pension scheme.
• Group Income Protection Insurance, aiming to maintain some ongoing income for you if you become long term sick.
• 4 x salary death in service, to provide financial protection for your beneficiaries in the event of your death.
• Access to staff discounts and concessions on a variety of products, through being part of the Legal and General Group of companies.
• Staff share schemes.