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Salary£18500 - £19500 per annum
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LocationIpswich
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TermPerm
Pure are delighted to be representing a large financial organisation in Ipswich Town Centre who are looking for an Assistant Operations Administrator.
This role is within the Operations department, and you will be required to perform a range of administrative tasks within the team. The successful candidate will possess excellent communication skills, good attention to detail and be a team player.

 
Key Responsibilities:
  • Interact with customers via both telephone and in writing, politely and efficiently in order to convey a positive image of the business and to build customer loyalty and enhance customer relations
  • Respond to customer enquiries via both telephone and in writing, ensuring that the enquiry is fully understood and to provide information in order to satisfy customer needs
  • To ensure a high level of quality and accuracy is maintained, delivering excellent service for all of our customers.
  • Undertake and perform a range of straight forward transactions associated with customers such that all transactions are made accurately and promptly.
  • Complete customer-based information and feedback (e.g. letters, paper files) such that customer records are complete and fully up to date.
  • Generate standard correspondence relating to customer queries and ensure that these are dispatched to customers on time and within any relevant service level agreement (SLA).
  • Understand and apply all proves controls (eg. Money laundering, data protection) in order to ensure all activity in the role is fully compliant with requirements.

Key Skills:

  • Basic knowledge and understanding of industry and regulatory requirements. (Desirable)
  • Basic systems navigation skills (including Microsoft packages). (Essential)
  • Basic understanding of the customer lifecycle. (Desirable)
  • Knowledge of operational functions and processes. (Desirable)
  • Ability to communicate effectively both verbally and in writing. (Essential)
  • Good people and interpersonal skills to build up effective relationships at all levels internally and externally. (Essential)
  • Ability to plan own workload to meet business requirements and service level agreements. (Desirable)
  • Ability to work well and keep calm under pressure. (Essential)
  • Ability to understand the needs of our customers and be focused on customer outcomes. (Essential)
  • Relevant work experience. (Desirable)

Please contact Pure for further information.
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Jade Halil

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