2nd Line Support Engineer

2nd Line Support Engineer
Cambridge or Colchester
Salary £32,000 – £38,000
Hybrid (1 or 2 days a week from home)
 
We are partnered with a household UK manufacturing business based in Cambridge looking to hire an IT support engineer. This role will sit underneath the IT manager with a scope to build out a team in the future. The ideal candidate will have experience with ERP systems as this is a important part of the role. Furthermore, this role will include triaging basic support issues e.g., printers, laptops and phones alongside working on exciting projects alongside the R&D arm of the business. Personality wise, the candidate will need to be able to work autonomously and be able to solve problems through their own research.
 
Experience

• Knowledge of ERP systems - Dynamics 365 preferablly 
• Experience creating solutions and specification documents
• Create business process maps
• Provide 1st/2nd line support to internal and remote users
• Good knowledge of windows, 0ffice 365 and Azure

Responsibilities

• Liaise with their chosen MSP to support end users of the business onsite or remotely through hardware or software issues
• Be the first point of contact for the MSP providing as an onsite resource
• Assist with IT projects, implementations, and upgrades
• Manage and maintain servers and network equipment
• Document changes made to the system

 
If you would like to hear more about this role. Please get in touch on 01223209888 or drop me an email to sean.cooper@prs.uk.co.uk