1st Line SupportJob not available
Please note you must have a full driving license and access to a vehicle to be considered for this role.
- Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice and fault resolution on first contact in accordance with the Service Desk Service Level Agreements.
- Providing technical advice to customers and team members.
- Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Desk tools and other system software.
- Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems.
- Assist in the monitoring of infrastructure, raising support calls and escalating when appropriate.
- You must have a keen passion for technology and a strong desire to learn within this field
- Excellent communication skills are an absolute must have for this role
- At least 6 months experience within a technical support role
- Office 365, Active Directory and some networking knowledge is essential
- You must drive and have access to a vehicle
For further information please contact Jenny Saban in our Cambridge office
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