1st Line Support

I'm currently working with a national business who are looking to invest in their Technical function and bring on board an experienced 1st Line Engineer as part of their existing Service Desk in their Basildon office. You'll be a strong team player who has the ability to manage their own time effectively. We're looking for a technically astute individual who can bring new ideas and passion to the team.
 
Please note you must have a full driving license and access to a vehicle to be considered for this role.
 
Key Tasks:
 

• Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice and fault resolution on first contact in accordance with the Service Desk Service Level Agreements.
• Providing technical advice to customers and team members.
• Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Desk tools and other system software.
• Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems.
• Assist in the monitoring of  infrastructure, raising support calls and escalating when appropriate.

 
 
Essential Experience:
 

• You must have a keen passion for technology and a strong desire to learn within this field
• Excellent communication skills are an absolute must have for this role
• At least 6 months experience within a technical support role
• Office 365, Active Directory and some networking knowledge is essential
• You must drive and have access to a vehicle

 
For further information please contact Jenny Saban in our Cambridge office