Salary£22000 - £24000 per annum
We are pleased to be working with a multi award winning business based in Romford, Essex which are going through a growth period and looking to recruit a 1st Line Support Technician to their team.
What is the job?
  • Diagnosing, troubleshooting and resolving software and workstation hardware issues
  • Interact with internal clients on all levels to help resolve IT related issues and provide answers in a timely manner
  • Deskside Support, setting up new desktop machines and relocating existing users around the group
  • Escalate calls to internal and external support providers where necessary
  • Log all service actions and incidents via ticketing system
What do you need?
  • Prior experience within a similar role
  • Strong problem solving and organisational skills
  • Maintain strong communication and interpersonal skills, both over the phone and in person
  • An eagerness to learn and develop new skills
  • Ability to be flexible to work with a wide variety of technology and end user skill level
Experience using:
  • Windows Desktop and Office 365 applications
  • User administration via Office 365, AzureAD and Active Directory
  • Exchange/Outlook Online administration
This is an excellent opportunity for an experienced 1st line IT technician with well rounded windows skills to join a staff centric business. You will be joining  a well-established, passionate, friendly IT department that will help you build your IT career within a strong, supportive team. If you’d like more information on this position then please reach out to Ryan at Pure for more information.

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