Salary£20000 - £24000 per annum
LocationBury St Edmunds
Here at Pure we have partnered with a great international company based in Bury St Edmunds. They are looking to add an enthusiastic IT professional to join an established support team dealing with large corporate companies across the UK. You will be responsible for providing excellent customer service whilst dealing with initial front line support. You will also have the opportunity to work in virtualised environments to test scenarios in order to assisting the resolution of issues.

Key responsibilities include:
• Providing front line technical support through remote sessions
• Working with colleagues in the technical support team to identify why the issues have arisen,
• Providing clear information to resolve issues
• Work alongside senior technical consultants to understand what has happened, and resolve in the most efficient and complete way possible.

There are some great opportunities to develop within the business and grow your own personal development within this role. You will need to have confidence when interacting with customers and other technical consultants.

Experience or an interest in the below are desirable:
• SQL Server
• Javascript
• TCP/IP Networking
• Coding languages

A full driving licence and access to your own vehicle would be essential for this role.

Please do get in touch should you want to hear more about the vacancy.

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Ryan Marriott

Technology team

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