Salary£18000 - £20000 per annum
I have partnered with a great company seeking a 1st line IT technician to work in a great team in Colchester. The service desk team diagnose and resolve issues via remote access to all group IT desktop/laptop systems and provide support for all IT related equipment.

The client is passionate about developing individuals to enable you to meet your full potential.

Role specific competencies:
• Good working knowledge of desktop/laptop/mobile systems-
Desktop/Laptop O/S: Windows 7 & 10, MAC OSX
Mobile OS: Apple iOS, Android, Windows Mobile
• All Microsoft Office 2010/2013/2016 applications.
• Preferable Windows 2008/2012 Active directory and group policy knowledge.
• Knowledge of IT Service Desk and call logging environment or IT NVQ, Comp-TIA, MCDST, SDA or equivalent qualifications would be an advantage.
• Customer Focus - Respond promptly to customer requests for information and/or assistance, confirm/clarify understanding of customer requests/issues and seek for advice when appropriate.
• Innovates for Success - Helps implement new ideas and solutions and make suggestions voluntarily.
• Delivers Results - Demonstrate a clear focus on quality and speed of response.

The ideal candidate will have a willingness to learn and previous experience working on a helpdesk.

If you would be interested and feel you have the experience and drive to excel in this role then please get in touch as soon as possible.

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Ryan Marriott

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