Helpdesk LeadReference: J50449
* Providing 2nd/3rd Line Support for systems and hardware including phones, desktops, laptops etc and the application they provide
* Working with the team to help with troubleshooting, diagnosing issues and performing root cause analysis
* Happy to learn & coach others quickly new technologies, systems and procedures
* Escalate issues as appropriate
* Providing regular updates and maintaining accurate records on progress.
If you had some experience or awareness of Zendesk then that would be a plus but not a requirement.
Please feel free to apply for more information.