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Salary£24000 per annum
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LocationStowmarket
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TermContract
Pure are currently recruiting for a Product Support Representative, for a highly successful organisation based in Stowmarket. This role will be assisting customers over the telephone, with product enquiries for those in need of some advice, from their German customer enquiry line. The successful candidate will be proficient and fluent in both English and German, with a fantastic telephone manner and previous customer service experience.

  • Fixed Term Contract of 12 months, with a very strong possibility of permanent employment in the future
  • Monday - Friday, 37.5 hours per week
  • Remote working throughout any lock-down periods

Role Requirements;

  • Providing product advice, guidance and support to customers calling in
  • Accurately inputting data to identify issues, problem solve and suggestions of appropriate resolutions
  • Escalating more detailed questions and queries, to the relevant developmental team members
  • Prioritising queries effectively and accurately
  • Collating responses for product knowledge development and training ideas

Skills required:

  • Fluent in English and German, both written and verbally
  • An avid interest in product technology
  • Previous experience within a customer service environment is essential
  • Problem solving skills
  • Excellent communication skills
  • Effective organisation skills
  • Ability to prioritise workload and work well under pressure
  • Ability to work as part of a team or under own initiative

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Laurie Smith

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