Our client, a leading employer in Cambridge are currently recruiting for an Operations and Customer Service to join them on a permanent basis. Founded in 2010 and employing over 150 people, they deliver an industry-leading payments platform to customers across the world.

Responsibilities of the successful candidate will include:
  • Daily leadership and management of the Core Operations & Customer Support team to develop a customer driven culture and meet business goals
  • The recruitment, coaching, training, performance management and development of team members to facilitate team growth
  • Developing a comprehensive knowledge of department processes and systems to enable you to provide active leadership and prioritisation
  • Effective Change Management driving, handling and leading periods of change whilst displaying motivation and encouraging behaviours
  • Working closely with HR on all aspects of people management including performance, absence, attrition management and disciplinary processes.

The ideal candidate will have most of the following:
  • Proven 3-5 years' experience managing a customer service team
  • Experience working in the payment processing and banking sector
  • Knowledge of AML and KYC/KYB (Anti Money Laundering and Know your Customer/Know Your Bank)

On top of working in a modern and relaxed working environment they offer a competitive benefits package, which includes:
  • Bonus
  • Flexible hours - 35 hour working week
  • Private medical insurance
  • 4 x salary life assurance
  • Income protection
  • 5% pension contributions
  • Health Cash Plan
  • Child Care Vouchers
  • Free parking

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Georgia Krippner

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