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Salary£8 - £11 per hour
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LocationSouthend-on-Sea
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TermTemporary
A large company based on the outskirts of Southend are seeking a Customer Experience Coordinator to join their busy team on a temporary basis for approximately 3 months.
The ideal candidate will have excellent communication skills and be able to liaise confidently with customers from around the world.

Duties will include;

  • Co-ordination of the a region of the UK for both sales and service customers alike
• Dealing with both customer and team queries raised, in line with the customer focus, as set out by the company
• Working with both line management and internal teams, involved in the customer journey, to improve and better our processes to ensure a first class service
• Monthly review of KPI's, checking any improvement possibilities, and working with both management and team to implement these
• Dealing with customer concern process, ensuring the fast resolution of concerns, and updating line manager of customer outcomes.
• Work on a rota creating install and preventative maintenance requests to provide efficient installation of customer equipment post shipping
  • Liaise with Field Service Coordination for the scheduling of this this activity

Qualification:
3 GCSEs at grade C or 4 and above including Mathematics and English Language
Excellent working knowledge of Word, Excel, PowerPoint

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Tori Pepper

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