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SalaryPro Rata
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LocationIpswich
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TermPermanent
My client is seeking experienced Customer Service Advisors to join them on a part time basis. This role will be every Saturday and Sunday, providing 15 hours of work per week.

The successful candidates must have exceptional customer service skills, a personable and empathetic approach, as well as a professional telephone manner.

Saturday & Sunday's - 08:30 - 17:00 or 09:00 - 17:30

Salary of £6,144 pa


Key Duties:

  • Answering the telephone and signing off calls in accordance with agreed procedures appropriate to client
  • Recording all telephone calls on bespoke systems, as appropriate to client
  • Handling calls received at source wherever possible
  • Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
  • Ensure correct prioritisation of workload and time management schedules are adhered to
  • Ensuring all call backs promised, are made within agreed timescales
  • Maintaining post and diary on your client portfolio within agreed Key Performance Indicators (KPIs)
  • Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms
  • Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate
  • Identification and resolution of potential fraud, repudiation and voidance
  • Complaint handling within agreed company procedures
  • Keeping the policyholder informed both verbally and in writing of the status of the claim
  • Carry out administration on files, including typing of emails and keeping a well organised and up to date portfolio of claims
  • Collecting accurate information and documents to proceed with a claim


Experience Required:

  • Previous Customer Service experience essential
  • Professional telephone manner
  • Positive and self-motivated approach
  • You must be well organised and efficient
  • Excellent time management skills
  • Good attention to detail and accuracy skills

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Laurie Smith

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