Salary£23000 per annum
I'm currently recruiting on behalf of a fantastic charity based in Cambridge. My client is looking for Support Care Officer to join their team. This is a full time permanent role.

Key Responsibilities:

Being a first point of contact and responding to queries in a timely and professional manner
Processing and thanking donations in accordance with supporters who wish to change their donations
Implementing the welcome process for new supporters
Directly negotiating with cancelling supporters and attempting to reactivate recently lapsed supporters
Filtering donations to the correct team
Imputing data into the CRM system
Directly contacting supporters to clarify Gift Aid Status
Providing feedback from supporters to relevant team
Providing support to community fundraisers, volunteers etc
Ensuring timely distribution of fundraising and awareness materials and project updates to supporters and volunteers
Attend volunteer and supporter events

Key skills and Experience Required:

Excellent customer service and communication skills
Strong organisational skills
Ability to plan and report on activities
Good interpersonal and team working skills

If you are interested in this role, please contact us today.

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Viktoriya Vladimirova

Office Support team

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