Salary£21000 - £24000 per annum
I am currently supporting a family owned, global organisation based in Ely who are looking to expand their Technical Support team as the business grows. I'm looking for an ambitious individual with a keen interest in technology and eagerness to kick start their career. The position offers an excellent career path and structured progression plan with a supportive network around you and planned training opportunities.

The Role :

  • You will act as the first point of contact for internal staff members getting in touch via phone, email, tickets and face to face
  • Although this will be predominantly a desk based role you will need to be confident liaising with staff members in person as well as remotely
  • You will troubleshoot issues within assigned SLA's and categorise the ticket, this will then be escalated to the Senior team if it is unable to be resolved
  • You will be expected to have an approachable and professional manner when dealing with queries
  • You will be expected to contribute to team meetings with positive ideas
  • The role will include both Software and Hardware support including : Office 365, Active Directory, Phones, Laptops, Desktops. Tablets and Scanners
  • This is a varied and busy role that is a great environment for you to learn and progress quickly in

Key Skills :

  • Strong communication skills
  • Ability to manage own time effectively
  • Understanding of Office 365 and Active Directory (this could be working experience or from your studying)
  • A genuine passion for technology that can be demonstrated by your activities in your own time
  • Any experience within a previous help desk role would be advantageous
  • The office isn't easily accessible via public transport therefore a driving license would be advantageous

To be considered please send over your application.
For further information please contact Jenny Barrett in our Cambridge office

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