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Salary£30000 - £35000 per annum
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LocationCambridge
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TermPermanent
We have partnered with a leading MSP organisation in Cambridge who are looking for a Senior Service Desk Engineer to join their team. They are looking to grow their team due to company expansion and continued development. You will be supporting a range of different technologies and will gain exposure and expertise with a wide array of products. You will be working in a busy environment surrounded by a very knowledgeable and technical team. The organisation have an agile and friendly work environment and will support your career progression all the way. If you are someone who loves to learn and develop your skills, and wants to gain as much exposure as possible then this is the ideal role for you.

Key Responsibilities:

• Working as part of an experienced Service Desk team you will work with clients to resolve their business needs.
• Working with and supporting on-site account managers
• Helping to improve clients IT services, suggesting new ideas and efficiencies
• Mentoring and providing support to the 1st line Service Desk team
• To act as point of escalation for more advanced IT issues and be able to resolve them effectively.
• Keeping on top of incoming tickets, being organised and managing own time efficiently.
• Managing clients professionally and effectively upholding highest levels of customer service at all times.

What experience do you need?

• Have experience in a similar role and be able to support the team from day 1.
• Experience with a wide variety of tech with a particular focus towards servers and cloud based tech.
• Be passionate about tech, someone who wants to get to the bottom of problems and resolve them.
• Excellent customer service skills
• Proactive, motivated and organised mentality
• Fantastic problem-solving skills
• Keen to learn and progress within the company

The client is looking for a dedicated, motivated individual who wants to grow and develop within their experienced technical team.

For more information, please contact Jenny in our Cambridge office.

Talk to a consultant

Jenny Barrett

Technology team

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