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Salary£18000 - £22000 per annum
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LocationSuffolk
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TermPermanent
I am working with a great local business who over the last twenty years or so have grown from strength to strength, they are seeking an IT Support Technician with a strong background in 1st Line Support. If you want to work for a company that makes a real difference to people's lives, has an award winning company culture and some fantastic training/development opportunities then this is one opportunity you don't want to miss.

Job Description:
The post holder will be responsible for manning the Helpdesk function which will involve requests from walk-ins, email and telephone. You will need to gather the requirements and expected outcomes dealing with any 1st line issues and supported by the wider IT support function.

Core duties:
• Provide 1st Line support to the wider business whilst managing the distribution and escalation of the Helpdesk function
• Continual monitoring of the IT systems ensuring status checks are completed
• Take ownership of IT equipment and asset tagging

Core competencies:
• Strong experience of Microsoft based infrastructure environments (essential)
• Experience of providing support for a variety of laptops and mobile devices (essential)
• Ability to undertake light networking tasks such as antivirus updates, backup systems and firewalls (essential)
• Recognised industry qualification (desirable)

This position is a great opportunity for an apprentice trained IT professional looking for their first Full time position or an established 1st Line candidate looking to make a move into an expanding and rewarding business with opportunities to develop within a modern and award winning business.

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Joshua Moore

Technology team

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