SalaryCompetitive Salary
I am recruiting for a top legal firm in Ipswich who are well known for their quality, and track record of consistently delivering the highest technical advice whilst never compromising on their customer service for over 100 years. They are seeking an experienced IT Service Desk Manager with a passion for customer service and a delivery focused attitude to help develop both the team and processes.

What is the job?
Directly supporting the Head of IT you will be responsible for ensuring the service desk standards are maintained in line with the wider business objectives whilst remaining constantly focused on continuous improvement methods to ensure a best in class service is maintained. The team is already performing to a high standard and this position is focused on pushing this further to become a true best in class service.

What skills do you need?
• Experience working to ITIL standards (essential)
• Good all round IT knowledge (essential)
• Experience of providing reports to Senior management (essential)
• Management skills and experience of all related areas such as appraisals, disciplinaries and reviews (essential)

This position is well suited to those familiar with ITIL best practice and have experience within business/process improvement.

Talk to a consultant

Joshua Moore

Technology team

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