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Salary£20000 - £21000 per annum
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LocationCambridgeshire
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TermTemporary
We are working with a fantastic IT business who support companies worldwide, based on the Milton Science Park. They are looking for a Desktop Support Engineer to join their team on a contract basis for 12 months. You will provide second line support to customers and work closely with the service desk team to provide and excellent service. This is a fantastic opportunity with opportunity to grow and progress within the business.

Responsibilities:

  • Provide excellent second line support and customer service to all clients including global customers.
  • Control and follow processes including incident management, service requests, service level management etc.
  • Perform well and be the point of contact in recovery and restoration situations, to prevent serious disruption.
  • Take control of incoming requests and incidents.
  • Help and share your knowledge within the team and create documentation where necessary.
  • Work with Active Directory to control permissions and users
  • Help improve and suggest improvements to the system
  • Supporting company staff with their IT requirements, including video conferencing equipment.
  • Maintain the stock control process.

Essential Experience:

  • Experience in a support role previously
  • Excellent customer service skills
  • Good technical knowledge including Active Directory
  • Experience supporting a Microsoft environment
  • A pro-active and positive attitude towards providing good quality customer service.
  • Have a good eye for detail and motivation to succeed.

This is a brilliant opportunity will support your career progression and give you exposure to different systems. They also have a brilliant benefits package.

For more information, please contact Jenny in our Cambridge office.

Talk to a consultant

Jenny Barrett

Technology team

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