Salary£40000 - £50000 per annum
A Customer Service Manager is required to work for a fantastic organisation located in Hardwick. This is a full time permanent position.
The successful candidate will be an enthusiastic, confident individual with the tenacity for driving and delivering improved customer experience; someone who can lead a team of customer service staff to achieve insightful and innovative solutions for users/customers. Passion for technology is essential.

Key Responsibilities:

Establishing a User friendly - Customer focused view of the customer support personnel by our all internal and external customers
Devising new programs that will help develop and grow customer relationships and empathy
Provision of SLA and supporting metrics
Line Managing the customer service team with confidence, training and upskilling them to provide high level technical support
Approving new product deployment into customers
Interface with other teams, including sales and engineering
Consulting with Product and Project Managers, ensuring that scripts and relevant supporting materials are maintained to assist help line staff respond to potential enquiries
Ensuring that customer support services are established in advance of product delivery and that staff have appropriate briefing and training
Providing regular reports to the business including identifying trends and proposing solutions
Scaling up customer support, including multi-country as and when needed
Key account relationship building with customers and product installers developing user journeys

Key Skills and Experience Required:

Technology enthusiast
Experience in a Customer Services Manager role is essential
Line management experience is essential
Strong personal organisational and time management skills
Results orientated/ focused on high quality outputs
A track record for delivering customer support and services in a technology company
Confident in generating customer support materials

For more information please call now.

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